Return Policy:

STANDARD RETURN POLICY - 30 Days

Unless another return policy is indicated, products sold by RaceChoice are covered by this Standard Return Policy and may be returned within 30 days of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable. For more information regarding our freight refund policy, please refer to the Product Refunds section below. Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages. Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department.

*Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time. Individual items inside a kit/combo cannot be returned separately.

 

NON RETURNABLE ITEMS - Clearance Items, Special Orders, Open Box / Overstock

RaceChoice often sells items that are not eligible for return. These items are labeled as Open-Box, Clearance or Overstock merchandise. These items are sold at greatly-reduced prices, therefore all sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both RaceChoice and the manufacturer from any and all responsibility, unless otherwise required by law. Open-Box, Clearance and Overstocked items are not covered by any type of 30-day warranty or satisfaction guarantee.

RaceChoice also sells unique or custom order items that are often times made to order and/or are considered special order items. These items are ordered in on a case by case basis. Consequently items indicated as having this Special Order Return Policy are not eligible for returns or exchanges. Special order items may require a minimum of a 50% non-refundable deposit. This deposit will not be refunded if the order is cancelled unless the items that were ordered are unattainable from the manufacturer. The buyer assumes responsibility that the items ordered will fit their needs.

 

REFUSED / UNDELIVERABLE ORDERS

Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. RaceChoice reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to have it refused, cause delays in return shipping as well as incur additional shipping charges.

 

PRODUCT REFUNDS

Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 1-5 business days, depending on your bank's processing practices. Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund. RaceChoice does not refund shipping charges for returned items, and orders which qualified for free shipping will not receive a refund for the credited shipping charges. Any customs or duties charges incurred upon returning an international shipment will be charged to the original form of payment. Refused or undeliverable orders may also be subject to return freight fees, duties, taxes, customs charges or brokerage fees. At the discretion of Racechoice, items purchased from racechoice.com may be subject to a restocking fee of up to 15% of the item's purchase price. If you have any questions regarding the refund process, please contact one of our customer service representatives.

RaceChoice will not allow you to maintain a credit balance on your account.

 

PRODUCT WARRANTIES

RaceChoice does not offer any type of warranty coverage for defective products. However, the majority of the products available through our website are covered separately under a manufacturer's warranty. If you recently purchased a product from racechoice.com and are concerned about the fitment or performance of your item, please contact a member of our customer service department for assistance. Our customer service representatives can provide installation support, troubleshooting advice, and assistance identifying the possibility of any manufacturer defects. If we suspect your product does have serious defects, our customer service department can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.

 

Shipping:

 

FAST FREE INSURED SHIPPING

Free shipping is available within the lower 48 states for orders totaling $99 or more. Simply select the free shipping option during checkout. Even though expedited shipping is not free we will still discount the free shipping option from the expedited shipping cost for you. This offer excludes shipments going to Alaska, Hawaii, Military Boxes, and items too large to ship via UPS or USPS. These items are usually freight, items requiring special handling, or bulky items such as engine blocks, body panels, large fluid orders where cases are being shipped, etc. Please note that some items may ship with a signature required. If you are unable to sign for your shipment please go to the shippers website and digitally sign for the product or have it held at a location nearest to you.

 

TURNAROUND TIME:

Orders processed before 1PM EST will ship the same day IF they are in stock at our location or one of our warehouses (some exclusions may apply). Orders processed between 1PM and 4PM may possibly ship out the same day, if they are in stock at our location. However, there is no guarantee. We also may have an overload of orders or some unforeseen occurrence which may delay shipping. Most orders are shipped within one business days and take 5-7 business days to arrive within the continental 48 United States (when Ground Shipping is selected). However, sometimes, products are back ordered or out of stock and therefore will require some additional time to process the order. We will do our best to expedite the process so that the product will ship in a timely manner, as far as it is possible for us to do so.

 

TRANSIT TIMES:

The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the selected parcel carrier. For specific delivery estimates, you can usually find detailed information on the carrier’s website or you can also contact one of our customer service representatives for specific details. As a general rule, UPS transit times are as follows:

• Next Day Air - Transit time of 1 Business Day
• 2nd Day Air - Transit time of 2 Business Days
• Premium 3-Day Service - Transit time of 3-5 Business Days
• Ground - Transit time of 5-7 Business Days

 

OUT-OF-STOCK ORDERS

If an order is placed for a product that is labeled “On Order” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. RaceChoice reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping.

 

DAMAGED / LOST SHIPMENT

If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. RaceChoice is not liable for damage claims that are denied due to customer negligence.

 

CONDITIONS OF USE

By visiting or purchasing from racechoice.com, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Shipping Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Shipping Policies at any time. Your continued use of the Site following any policy revisions constitutes your acceptance of and agreement with the changes made.